My assistant raves about it we have made her job so much easier. It has really helped with organization and tracking and has freed up her time to work on other projects.
We are very pleased with the FIS Director Access. With the easy set-up to the comprehensive training we were able to implement the product in a short period of time and now our directors and management benefit from its security and convenience.
We've been an FIS/Director Access customer for a little over two years. When we implemented Director Access, we provided a significant list of enhancements we would like to see in the product. They have been very responsive to our requests and have done just about everything we wanted. Their customer support has been top notch. From an operational standpoint, the Director Access portal saves our administrators time in preparing the Board packages and it has saved a substantial amount of paper and printing costs over these two years. Our Board members like the ease of use and the ability to look back on archived meetings. Even today, we continue to expand the use of the portal for other types of meetings so we can continue to drive down costs and drive up efficiencies in our organization.
The process to find an online secure board portal took about six months. We entertained proposals from six companies whose products were geared toward the higher education sector. While we were very interested in some of those best of breeds, we decided that financially we would not be able to engage in an agreement with those companies because their fees were unreasonable. After this process, I started to look for online Board portals that were not directed at higher education but could still fulfill our need. I stumbled upon Director Access and I have not looked back. For Union, the portal allows us to do everything that we wanted and more. The transition for our Board of Trustees, which I thought would be a disaster has went extremely well. Our Board of Trustees were adverse to transitioning from paper to the web; however, after my first presentation and demonstration to the Board on the online portal, they have welcomed it with open arms. Director Access is an easy to use intuitive portal that allows the back user to upload Board materials with easy and it also allows the end user to access the information from anywhere in a secure platform. We also appreciate the consistent upgrades to the portal and the APP making the online portal the best of breed. At Union, we have been so satisfied with the product that we have decided to transition another part of our College onto the online portal. This shows the level of satisfaction and comfort with the product that Director Access has produced.
We had already gone to a paperless board packet prior to contracting with FIS so we were a little ahead of the game in that regard. Our issue was securing the delivery of this information. What FIS's Board Portal provided us was an easy to use, more secure method of delivery along with other great features like the calendar. Our Board members now enjoy the convenience of accessing sensitive information from anywhere they are.
After successfully using Directors Access for 2 years now we have found it to be a very cost effective solution to delivering information in a secure and timely manner. It has eliminated the expense and disposal of hard copies, allows for up to the minute changes and additions, and makes the materials accessible to our Directors and Officers from any location.
FIS's customer service is outstanding and the company is receptive to suggestions and requests. After initially looking at a number of vendors we are still very satisfied with our decision to go with Director Access and look forward to a continued relationship with this company.
First State Bank of the Florida Keys
Key West, Florida
After doing a thorough comparison of most of the major companies that provided board portal services, I made the decision to use Director's Access for these services. A major concern was the board members being able to easily access information and embrace the technology. Our board members have all been pleased with Director's Access and the availability of information at all times. The departments that provide us with information for the board meetings and committee meetings love the fact that they only need to send us one document for uploading versus making numerous copies for board books.
Anytime I have had any kind of a question or can't figure something out, our representative has responded almost immediately and is always willing to help any way she can, even after her normal business day is over.
They are continually upgrading their technology, and providing us with a better product.
Director's Access has been the perfect fit for us.
When looking for a replacement board portal we reviewed several in the industry. Based on the function and price comparison Director Access was easily seen as the best solution. Program training was top notch and the ongoing telephone support service is outstanding. Board members now have immediate access to many resource documents i.e; Governance Policies, Current By-Laws and I like the ability to email the board members directly through the program. I have no hesitation in recommending Director Access to other organizations who want to streamline board workflow and communication.